HOW DO I USE MY PROMOTION CODE?
With a promotion code, you're able to get a discount when you purchase products through our online store.
Here's how to claim your discount:
1. Pick a product (one that's applicable for a promotion code discount) from our online store.
2. Go to your shopping bag by clicking the 'Check out' button at the top of the screen.
3. Click ‘Enter promo code’ under your order summary
4. A promotion code field will appear. Type your promotion code into the field and hit ‘Apply'.
Keep in mind the promotion code:
• Is only valid for a limited time.
• May not be applicable to all products.
• Cannot be applied after you've placed an order.
• Cannot be combined with other promotions, offers or discounts. If more than one promotion or discount offer applies to your order, we'll use the one with the greatest discount.
Here's how to claim your discount:
1. Pick a product (one that's applicable for a promotion code discount) from our online store.
2. Go to your shopping bag by clicking the 'Check out' button at the top of the screen.
3. Click ‘Enter promo code’ under your order summary
4. A promotion code field will appear. Type your promotion code into the field and hit ‘Apply'.
Keep in mind the promotion code:
• Is only valid for a limited time.
• May not be applicable to all products.
• Cannot be applied after you've placed an order.
• Cannot be combined with other promotions, offers or discounts. If more than one promotion or discount offer applies to your order, we'll use the one with the greatest discount.
WHAT SHOULD I DO IF MY PROMO CODE ISN'T WORKING?
Sometimes when you try to use a promotion code you can get a message saying it’s either expired or not recognized. If it’s expired, you won’t be able to use it any more. If it’s not recognized, you can follow these steps to get to the bottom of the problem.
First you need to make sure you are using the promotion code correctly. Also, make sure the promotion code applies to all the items in your bag – not all items are eligible for promo codes.
If none of these issues apply, make sure you’ve entered the promotion code exactly as it appears. It’s easy to make mistakes if you enter the code manually. Some common mistakes are:
• Check spacing, character errors and/or spelling mistakes.
• The promotion code field is case-sensitive. Check that ‘Caps Lock’ button is not on and use upper case where necessary.
• Check you’re not mixing up the numbers 0/1 and the letters O/I.
If you are sure your promotion code is valid for your order but it still doesn’t work, please CONTACT US on website.
WHY WON'T MY PROMOTION CODE WORK ON SALES PRODUCTS?
If your promotion code isn't working on sales products, it's probably due to the promotion code unavailable on discount items. If sales products are excluded from your promotion code, use it on a full-priced product instead.